What are the delivery Options?
Free Standard Delivery
All of our products have a free delivery option for Mainland UK. For the majority of products this will be 3-4 working days but each product will have its own delivery time displayed on the page and at the basket page. Larger items, special order or made to order items have longer lead times to allow for manufacturing or for the specialist handling and delivery they require. We will keep you updated via email of the status of your order and provide tracking for your delivery where possible.
Next Day Delivery
Most products on our website are available with Next Day Delivery for a surcharge. This will be displayed on the product details page. Orders received by 3.00pm will be delivered the following working day – please note that orders received by 3.00pm on Friday will be delivered the following Monday unless the Saturday delivery option is chosen.
Day of Choice Delivery
Most products on our website allow you to choose your preferred day for the delivery to take place. The default service is 3-4 days but you can select your preferred delivery date at the basket page for a small charge.
You can select a Saturday delivery service at the basket page for most items and a surcharge is applied. Please note that certain products are not possible to be delivered on a Saturday and some products due to their size do require a larger Saturday surcharge. All costs for Saturday deliveries are clearly shown at the product details page as well as the basket page.
You can choose to have your order delivered before 12.30 for an additional charge. The charge is shown at the basket page. Please note that certain products are not able to be delivered on an AM service – this service will not be shown at the basket for these products.
Special Delivery Items
Where a product is not able to be delivered on a next day service it will be delivered using the fastest service possible. An indication of the expected delivery time will be shown on the product details page and at the basket. Please note that this is an indication of the delivery time and is not a guarantee as the delivery time will depend on your postcode and the delivery schedule of the delivery company in your area.
Additional Delivery Information
It is essential that you notify us of any possible restrictions to access into the delivery address. It is the customer’s responsibility to ensure that our delivery vehicles have legal access to the property, these can be long heavy goods vehicles weighing up to 16.5 tons and standing 14’3” tall. Failure to disclose any restrictions may result in an aborted delivery and an attempted delivery charge being levied.
Most of our products are delivered using a one man delivery company. This means the delivery driver will deliver to your front door and is not insured to enter your house. If you live in a block of flats or apartments then the driver will only deliver to the ground floor lobby or communal area. If you require assistance to take your product upstairs then you will need to make suitable arrangements yourself. You may request that the driver helps you take your Order into your home but this is at the discretion of the individual driver. If the driver does agree to help then please note that any damage to your property is under your household insurance as we are unable to accept liability for any damage to possessions or property during delivery.
Two man deliveries for some special order items may deliver to a room of choice and remove all packaging for you. This is a premium service that is designed for some fully assembled items and gives you the satisfaction of not having to unpack the unit and allows you to check for damage. In the rare event that damage occurs, we cannot accept liability for any damage to the delivered product or to the customer’s property while assisting a customer with a request. It is your responsibility to fully check the product for any damage or marks as you will be asked to sign that it has been delivered in perfect condition. Please note that once you have signed for the goods you will not be able to claim for damages afterwards so please take your time – the delivery team are instructed to wait to give you the time needed to ensure you are happy with the product.
Where does The Plasma Centre deliver to?
All of our products can be delivered to any UK Mainland addresses. Certain postcodes may take 2 days for delivery
Northern Ireland delivery options are shown at the basket page where an additional charge is applied. For most products this charge is £9.99 however there are some products which require a larger surcharge or where delivery is not possible. This will be clearly shown at the basket page. Delivery should take 2 – 3 days for this area.
Channel Islands, Isle of Man and Scottish Islands
Delivery options are shown at the basket page where the delivery surcharge is applied. This surcharge is calculated based on the size and weight of the products in your basket. Delivery should take 2 – 3 days for these areas. Please note that some products are unable to be delivered to these areas and will not have this option shown at the basket page.
If you change your mind or are unhappy with your product then don’t worry we offer an extended returns policy where you can return the item within 28 days for a full refund. Whatever the reason we will take your order back within 28 days for a full refund. You will be responsible for the return of the goods to us and any return shipping costs. We can collect the goods from you and we will only charge you the cost the courier will charge us for the collection. Details of any charges will be advised during the return procedure.
Once your order has been dispatched it cannot be cancelled. If you refuse an order, it will then be treated as a customer return where the return shipping costs will be deducted from your refund.
Under UK Law the distance selling regulations 2000 states that a customer can return the goods for any reason within 7 days of the date after the delivery date provided it is returned with the original packaging and all items returned in the condition they were received.
The Plasma Centre Returns Policy extends this to 28 days to give you extra peace of mind.
If you have opened the box to examine the goods you must have done so without damaging or marking the product or packaging. The goods must not have been used or assembled. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods with their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.
Please note – some mattresses, usually memory foam mattresses, will arrive vacuum packed. Please do not open the packaging to inspect if the goods are incorrect. There will be clear identification which can be seen through the packaging. For reasons of hygiene, we cannot refund or exchange opened mattresses or mattress toppers unless they are faulty.
How do I Return my order?
Should you wish to return your goods then please contact us on our low rate number 03333 215203 and we will process your return for you. We will then issue you with an RMA number that will need to be added to your retuned goods to enable us to process your refund. Please do not write on the box as the items do need to be returned in a saleable condition. A small label will suffice. Please note that to enable you to return your goods we ask that they are returned as new with all the original packaging with all instructions and screw bags unopened. Unfortunately we are unable to accept returns where they have been assembled or modified in any way. Additional charges may apply if the product is returned in a non-saleable condition.
What happens if your Order is damaged or parts are missing?
We only stock products from major manufacturers who perform all kinds of drop tests to check the packaging is good enough to protect their products so damage in transit is very low.
However if you are unfortunate enough to receive a damaged product then don’t worry we will replace the damaged part or the whole unit depending on the severity of the damage.
Once you sign for the delivery it is signed as delivered in good condition unless you say it is damaged. Please write on the delivery note or drivers hand held device that the item is damaged even if it appears to be only cosmetic damage to the box. This is extremely important to allow us to claim for any damages. If the damage appears to be significant then you can refuse the delivery and the item will be returned to us. We will then organise for a replacement to be sent out at no extra cost to you.
Simply call us on our low rate number 03333 215203 as soon as possible and we will organise for the parts to be sent to you. Our aim is to get the replacement parts to you as quickly as possible at no cost to you. In certain circumstances we ask for photos of any damage to help us to improve the packaging for future customers and to assist with any claims.
Please note that for damaged items we need to be notified within 7 days of the item being delivered. We are unable accept claims for damaged items after 7 days.
If the item is delivered damaged and you no longer want the product then we will arrange to collect the product from you at no cost to you. Once we receive the damaged product we will refund you in full.
If there are parts missing then please call us on our low rate number 03333 215203 and confirm which parts you require. We will ship the replacement parts as quickly as possible at no cost to you.